Privacy Policy

1. Purpose

LLC "Baia Food" respects the privacy of its customers and is committed to protecting personal data in accordance with applicable Georgian legislation, including the Law of Georgia on Personal Data Protection.

This Privacy Policy explains what information we collect, how we use it, how we store it, and how we protect it.

By using our website, you acknowledge that you have read and agree to the terms of this Privacy Policy.

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2. Company Information

LLC "Baia Food"

Address: 69 Tamar Mepe Street, Zestafoni, Georgia

Website: baiafood.ge

Email:
info@baiafood.ge
baiafood@gmail.com

Phone:
+995 599 56 84 22

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3. Definitions

Personal Data means any information relating to an identified or identifiable natural person.

Data Processing means any operation performed on personal data, including collection, recording, storage, use, disclosure, modification, deletion, or destruction.

User means any individual who uses the website or purchases products from the Company.

Direct Marketing means offering products, services, promotions, or other commercial information through SMS, email, telephone calls, or other communication channels.

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4. Information We Collect

When registering on our website, placing an order, or contacting us, we may collect the following information:

• Full name;

• Mobile phone number;

• Email address;

• Delivery address;

• Personal identification number;

• Information regarding orders and purchases.

Providing certain information may be necessary to process and fulfill your order.

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5. Purposes of Data Processing

We process personal data for the following purposes:

• Processing and delivering orders;

• Identifying customers;

• Managing payments and transactions;

• Communicating with customers;

• Providing order updates;

• Handling complaints and customer inquiries;

• Improving our services and website functionality;

• Informing customers about new products, promotions, and special offers;

• Conducting direct marketing activities;

• Preventing fraud and unauthorized use of our services;

• Complying with legal obligations;

• Protecting the legitimate interests of the Company.

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6. Legal Basis for Processing

We process personal data based on one or more of the following legal grounds:

• The user's consent;

• Performance of a contract or pre-contractual obligations;

• Compliance with legal obligations;

• The Company's legitimate interests.

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7. Online Payments

Online payments are processed through the secure payment system of Bank of Georgia.

LLC "Baia Food" does not have access to customers' full payment card details. We only receive confirmation that a payment has been successfully completed for the purpose of processing the order.

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8. Cookies

Our website uses cookies to ensure proper functionality and improve user experience.

Cookies may collect information such as:

• IP address;

• Device type;

• Browser type;

• Date and duration of website visits;

• User activity on the website.

This information is used for analytical and statistical purposes and is not intended to directly identify individual users.

Users may manage or disable cookies through their browser settings.

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9. Direct Marketing

With your consent, we may send:

• SMS notifications;

• Email communications;

• Information about new products;

• Promotional offers and discounts;

• Marketing and advertising materials.

You may withdraw your consent to receive marketing communications at any time.

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10. Sharing Data with Third Parties

We may disclose personal data to:

• Payment service providers;

• Courier and logistics companies responsible for product delivery;

• Government authorities where required by law;

• Other parties where disclosure is legally permitted or required.

We do not sell customers' personal data to third parties.

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11. Data Retention

Personal data will be retained only for as long as necessary to fulfill the purposes described in this Privacy Policy or as required by applicable law.

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12. Your Rights

Users have the right to:

• Request information about the personal data being processed;

• Request correction, updating, or completion of inaccurate data;

• Request deletion or restriction of processing where permitted by law;

• Withdraw consent at any time;

• Lodge a complaint with the Personal Data Protection Service of Georgia or a competent court.

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13. Data Security

LLC "Baia Food" implements appropriate technical and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure.

While we strive to protect your information, no method of data transmission over the Internet can be guaranteed to be completely secure.

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14. Children's Privacy

Our website and services are intended for adults. We do not knowingly collect personal information from minors without appropriate parental or legal guardian consent.

If we become aware that personal data has been provided by a minor without proper authorization, we reserve the right to delete such information.

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15. Changes to This Privacy Policy

LLC "Baia Food" reserves the right to modify or update this Privacy Policy at any time.

Any changes will become effective upon publication on the website.

We encourage users to review this Privacy Policy periodically.

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16. Contact Information

If you have any questions regarding this Privacy Policy or the processing of your personal data, please contact us:

LLC "Baia Food"

Address:
69 Tamar Mepe Street, Zestafoni, Georgia

Email:
info@baiafood.ge
baiafood@gmail.com

Phone:
+995 599 56 84 22

Website:
baiafood.ge